Product · 24/7 Customer Online 365 · New

AI agent-based customer service, around the clock

24/7 Customer Online 365 handles customer service every hour of the day. AI agents answer questions, resolve tickets and act directly in Dynamics 365 — at the core of finance (D365 Finance) and supply chain (D365 Supply Chain).

Product · 24/7 Customer Online 365 · New

AI Agent platform

AI agents handle customer interactions across chat, email and voice. They connect D365 customer, order, financial (D365 Finance) and supply chain (D365 Supply Chain) data, your knowledge base and your own language models — and escalate complex cases seamlessly to a human.

Around-the-clock service

AI agents respond to customers instantly, 24 hours a day, 7 days a week — no queues, no opening hours.

Omnichannel

The same agent serves customers in chat, email and your web store. Customer context follows from one channel to the next.

Seamless escalation

When a case needs a human, the agent hands the conversation over with full context.

D365 Finance integration

Agents act directly in D365 Finance: check invoice and payment status, resolve order details and process refunds. Customer service that reaches straight into the financial core.

D365 Supply Chain integration

Agents see stock levels, shipments and order status in D365 Supply Chain Management — telling customers instantly where an order is or when a product is back in stock.

D365 Commerce integration

Agents serve customers across e-commerce and in-store: check product details, prices and promotions, and handle orders and returns in D365 Commerce — one unified experience across every channel.

AI vendor-agnostic

Claude, Gemini, Copilot or OpenAI — choose your own AI model. The system works with all major models.

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A 30-minute intro call is enough to map which Dreija products would fit your company best.

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